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Our Clients are #1!
 Customer service is our main focus at Unique
Landscapes & Unique Custom Pools! From
initial design consultation to follow-up
warranty service, we know that taking care of
our clients is the key to a successful business.
To maintain a good relationship with our
clients, Unique emphasizes communication. Here
are the guarantees for all of our clients:
Designer: Our landscape designers are the
first initial contact with each of our clients.
While most companies push the landscape designer
to new projects after the contract, our
philosophy demands them to be a part of the
process from start to finish. Our clients keep
in touch throughout the project with their
designer – making it all the more possible to
keep overall project “design” as the #1
priority! Our designers are all very affluent in
email & cell phones – making it possible to
touch base with them very easily, whenever you
need some advise or have an issue that needs
attention.
Office: Our office staff is available via
phone or email from 7AM to 4:30PM, Monday
through Friday. During this time, they can
answer any questions on your project,
scheduling, accounting, or warranty issues. We
have an OPEN DOOR policy, which means you can
come by at anytime to review your project,
account, or status. Our files are your files –
we have nothing to hide from our clients! After
initial contract, our office puts together a
“Welcome Packet” for each new client. This
packet contains all aspects of your project
files, from contract & design copies, welcome
letter from the owner, contact information, and
Unique’s Project Care recommendations (how to
care for your new landscape & pool project).
Superintendent: Each project is assigned
a superintendent that manages the construction
activity on a daily & hourly basis. Some
projects even have 2 superintendents, each
assigned to their area of expertise on the job
(pool or landscape). Our superintendents are
extremely qualified, and have more than 5 years
of experience in the fields in which they
manage. Superintendents are the daily link
between jobsite, office, and customer – so, each
is available via phone, text or email, 24 hours
a day! All superintendents have digital cameras,
and document every aspect of our projects –
making it very easy to have multiple levels of
project supervision. These pictures create a
great documentary for all of our projects, and
can be released upon request.
 Owner: Unique Companies still takes pride
in being a small, family-oriented, landscape &
pool company. At anytime, our owner, Chris
Griffin, can be reached via email or telephone
regarding your project. He loves to hear
feedback on all phases of your project. If there
is ever an issue that demands his professional
experience or engineering background, he will be
there to assist. For larger projects, it’s not
uncommon for our clients to request Mr. Griffin
to handle the design and project supervision.
Even if Chris is not designing or managing your
project, you can expect that he still manages to
see every project, every installation, and every
design done by Unique.
Warranty: All of our projects come backed
with a written warranty that outlines our
guarantees on the work we provide. Every aspect
of our projects provides different lengths of
guarantees, but Unique covers ALL of our
projects with a 3-year workmanship warranty!
This warranty covers obvious defects in
workmanship on every aspect of our project – and
basically takes care of any major issues that
haven’t stood the test of time & “normal” wear &
tear. Other examples of our excellent warranty
periods:
• Lighting
System (fixtures & transformers) - 10-year
manufacturer’s warranty
• Pentair
Pool Equipment 3-year manufacturer’s warranty
• Unique Pool
“Structural Shell” Limited Lifetime Warranty
• Infloor
Cleaning System (parts & materials) Lifetime
Warranty
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